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Return Policy

Effective Date: 06 August 2026
Last Updated: 06 August 2026

Welcome to DigiCoders Technologies Private Limited ("Company", "DigiCoders", "We", "Us", or "Our").

This Return Policy explains our policy regarding the return of products and services purchased through https://thedigicoders.com or any of our authorized sales channels.

As an Information Technology (IT) company, DigiCoders Technologies Private Limited specializes in providing software solutions, website development, mobile application development, IT consulting, digital marketing, training, internship programs, and other technology-enabled services.

1. No Physical Products

DigiCoders Technologies Private Limited does not manufacture, sell, distribute, or deliver any physical products or tangible goods.

All services offered by us are digital, customized, online, or service-based in nature.

Examples include:

  • Custom Software Development
  • Website Development
  • Mobile Application Development
  • ERP, CRM & HRMS Solutions
  • Digital Marketing Services
  • SEO Services
  • Cloud Solutions
  • UI/UX Design
  • IT Consulting
  • Industrial Training
  • Summer Training
  • Internship Programs
  • Professional Certification Courses
  • Maintenance & Technical Support

Since no physical products are sold or shipped, the concept of product returns is not applicable to our business.

2. Return of Physical Goods

As we do not deal in physical merchandise, we do not accept returns for:

  • Hardware
  • Electronic Devices
  • Accessories
  • Printed Materials
  • Books
  • Office Equipment
  • Any other physical goods

Customers should note that DigiCoders Technologies Private Limited operates solely as a digital service provider.

3. Customized Digital Services

Most of our services are developed specifically according to the client's requirements.

These may include:

  • Custom Software
  • Websites
  • Mobile Applications
  • Business Portals
  • ERP Systems
  • CRM Solutions
  • HRMS Platforms
  • API Integrations
  • UI/UX Designs

Once development has commenced, these customized services cannot be returned because they are created exclusively for the respective client.

4. Training & Internship Programs

Enrollment in training, internship, or certification programs does not involve the purchase of any physical product.

Students receive access to digital learning resources, live sessions, practical assignments, and project guidance.

Accordingly:

  • Training programs cannot be returned.
  • Internship enrollments cannot be returned.
  • Course access cannot be returned.
  • Certificates already issued cannot be returned or exchanged.

Any refund eligibility, if applicable, shall be governed exclusively by our Refund Policy.

5. Digital Deliverables

The following digital deliverables are non-returnable:

  • Source Code
  • Project Files
  • Software Applications
  • Website Files
  • Mobile Apps
  • UI/UX Designs
  • Graphics
  • Logos
  • Digital Documents
  • Study Materials
  • Video Lectures
  • Recorded Sessions
  • E-books
  • Downloadable Resources

Since these are delivered electronically and may be copied or accessed immediately, they are not eligible for return.

6. Incorrect Service Selection

Customers are advised to carefully review service descriptions, quotations, proposals, and pricing before placing an order or making payment.

If you are unsure about any service, you are encouraged to contact our sales or support team before making a purchase.

Orders placed due to misunderstanding or incorrect selection do not make the purchased service eligible for return.

7. Quality Concerns

If you believe that the service delivered does not match the agreed scope of work, you may contact our support team.

Where appropriate, we may:

  • Review the concern.
  • Provide technical corrections.
  • Resolve genuine service-related issues.
  • Offer revisions if included in the agreed project scope.

This process is intended to resolve service concerns and should not be interpreted as a product return process.

8. Damaged or Defective Deliverables

Because our deliverables are digital, the concept of physical damage during transportation does not apply.

However, if:

  • Files are corrupted,
  • Downloads are inaccessible,
  • Login credentials are incorrect,
  • Digital resources cannot be accessed due to technical errors,

please contact us immediately. We will make reasonable efforts to restore access or provide the correct digital deliverables.

9. Exchange Policy

Since DigiCoders Technologies Private Limited does not sell physical products, we do not offer product exchange or replacement services.

Requests to replace one service with another after work has commenced will be evaluated on a case-by-case basis and may involve additional charges.

10. Relationship with Refund Policy

This Return Policy should be read together with our Refund Policy.

While physical product returns are not applicable, certain payment-related matters such as duplicate transactions or eligible cancellations may be addressed under the Refund Policy, subject to its terms and conditions.

11. Fraud Prevention

To protect both our customers and our business, DigiCoders Technologies Private Limited reserves the right to investigate any suspicious requests related to returns, cancellations, payment disputes, or chargebacks.

Fraudulent claims may result in rejection of the request and, where necessary, legal action.

12. Changes to This Return Policy

We may revise or update this Return Policy from time to time to reflect changes in our business operations, legal requirements, or industry practices.

The updated version will be published on our Website and will become effective immediately upon publication.

Users are encouraged to review this page periodically.

13. Contact Us

If you have any questions regarding this Return Policy or any of our services, please contact us:

DigiCoders Technologies Private Limited
Website: https://thedigicoders.com
Email: digicoderstech@gmail.com
Business Hours: Monday to Saturday – 10:00 AM to 7:00 PM (IST)


Declaration

DigiCoders Technologies Private Limited is a provider of digital services, software solutions, IT consulting, and educational training. We do not sell, distribute, or ship physical products. Therefore, product returns are not applicable to any service or offering available through our Website.

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